Ordering

1. How do I order a personalised book?

Ordering a personalised book is simple! Follow these steps:

• Select your book: Choose the storybook that you would like to personalise.
• Personalise the book: Add your child's name and avatar to bring the adventure to life!
• Add your name: You can also add your name as the creator of the book.
• Write a dedication: Include a special message to make the book even more memorable.
• Add to cart: Once you're happy with your book, add it to your cart.
• Select more books: If you'd like to order additional books, feel free to select more!
• Check out: Enter your contact and delivery details to complete the order.
• Make payment: We accept Visa, MasterCard, and American Express.

2. How long does delivery take?

Our delivery typically takes a maximum of 30 days. We work hard to ensure each book is personalised and delivered to you in a timely manner.

3. Can I order more than one book?

Yes! You can order as many books as you’d like. Just follow the ordering steps for each book you want to add to your cart.

4. Do you offer promotions or discounts?

We occasionally offer special promotions and discounts. Be sure to check our top banner for ongoing promotions and sign up for our newsletter for the latest offers.

5. Can I purchase Magic Valley books in bulk?

Yes, we offer bulk purchases for customers interested in ordering multiple copies of our personalised books. If you're looking to purchase Magic Valley books in bulk—whether for schools, events, or other special occasions—please get in touch with our team. Please email us at contact@magicvalley.app with the details of your order, and we’ll be happy to assist with pricing, availability, and customisation options.

6. How can I contact you if I have questions?

You can reach us through our Contact page or email us at contact@magicvalley.app to get in touch with our customer service team. We will be happy to assist you.

Sustainability & Product Safety

7. Are your products safe for children?

Yes, all of our products meet international and national product safety regulations, ensuring they are safe for children to enjoy.

8. Do you use sustainable materials?

Absolutely! We are committed to sustainability. Our printed paper products are made from paper and wood sourced from sustainably managed forests with a certified sustainable forest management system in place.

9. How do you ensure the quality of your products?

We work closely with trusted suppliers who provide high-quality materials, ensuring that each book is durable and will be enjoyed by your child for many years to come.